Introduction and General Provisions

Welcome to the Website of Danat Al-Afyah Trading Establishment. The following are the terms and conditions related to the terms of use and access to the pages of the nutrismarter website, or "".

Words and expressions mentioned in this agreement shall be given the meanings assigned to them as follows:

NutriSmarter: means the online store of Danat Al-Afyah Trading Establishment, a Saudi sole Company.

Site ": means wherever mentioned in the agreement" the nutrismarter website". All site's pages, links, tools, and attributes in connection with the services provided by the Site are considered an integral part of the NutriSmarter website.

"Customer": means the party requesting the service from the "site", whether this party is a natural person or a legal person.

"Agreement": means the terms and conditions of use of the NutriSmarter website. It includes all the terms and conditions set out for the customer, which governs and regulates the customer's use of the NutriSmarter website.

The customer hereby acknowledges and agrees that the use of this Site constitutes a clear and explicit acknowledgment indicating that he has read and understood the terms and conditions of this Agreement and the manner how to use the site and that he accepts and approves the terms and conditions of this Agreement and responds to it with full legal capacity. The customer's use of this website is an explicit declaration of commitment and compliance with all terms and conditions of the agreement and all terms and conditions for Danat Al-Afyah Trading Establishment. It is known to the customer that if he chooses the approval condition, the terms and conditions of the agreement shall be binding upon the customer.

These terms of use and the legal documents are subject to modification by us at any time. Your continued use of the site after posting any change means your acceptance of the terms of use of these modified legal documents.

About the Site

This site is an e-commerce platform that allows Danat Al-Afyah Trading Establishment and its affiliated site to display and sell its products...., and also allows companies and individuals to buy a variety of products.

Registration Terms:

1. You must be of the legal age which is 18 years in order to be able to purchase products in your country of residence, and the site has the right to cancel the account of any member under the age of 18 years without notice with a commitment to settle his financial accounts immediately after closing the account.

2. To be able to provide an address in the Kingdom of Saudi Arabia for delivery of products.

3. No person has the right to use the website if his membership is canceled by Danat Al-Afyah Trading Establishment.

4. In the event that any user registers as a commercial firm, the firm shall be bound by all the terms and conditions contained in this agreement.

5. Every person who uses the website must comply with all applicable laws and regulations governing e-commerce (commerce via the Internet).

6. No customer has the right to use one email and / or one mobile number to open more than one account for any reason whatsoever, and the website administration has the right to freeze the violating accounts and / or one of them with the obligation to close out all operations related to the account before closing it and / or freezing it and / or canceling it without incurring any responsibility on the website.

The customer acknowledges and agrees, and in the event that it is proven that he violates Clause (5) above, that the Website of Danat Al-Afyah Trading Establishment has the right to cancel any purchase or sale orders or any operations made by the customer. In this case, the customer acknowledges and agrees that he does not incur any responsibility on the site and Danat Al-Afyah Trading Establishment.

Customer's Obligations

When you use or access the Services, you agree to the following:

1. Responsibility for maintaining privacy and restricting access to and use of the account and password, and agreeing to assume responsibility for all activities that take place under his account name and password.

2. Agree to notify us immediately of any unauthorized use of the password or its account, or any other breach of the website’s safe use standards.

3. Provide complete, true, accurate and current information about himself and his use of services as specified by us.

4. Not to disclose to others (except as necessary or as specified by us) about the user's information provided to him.

5. Cooperate with our requests for additional information regarding his eligibility and use of our services.

6. The client is not entitled to use the services of the website and to carry out operations that are considered in violation of the laws and regulations in force in the Kingdom of Saudi Arabia and any other government agencies that have the power to supervise and monitor local trade services and the rules and regulations of electronic commerce. In the event that this is proven, the customer places himself within the risk of legal and personal responsibility and acknowledges that he bears full legal responsibility, as well as acknowledges that no legal responsibility is attached to the website and Danat Al-Afyah Trading Establishment.

7. The customer acknowledges that in the event that his violation is proven, Danat Al-Afyah Trading Establishment has the right to take all legal procedures against him and claim the damages the customer caused.

General Terms

1. We reserve the right to refuse rendering the service for any reason and at any time.

2. You should understand that your data (which does not include your credit card information) may be transmitted without encryption and may be subject to:

▪ Transfer between different networks on the Internet.

▪ Changes in order to adapt and amend them to suit the technical requirements of the networks or devices connected between them. However, credit card information is always encrypted before being transferred over the Internet.

▪ You may not reuse, recreate, copy, sell, re-sell or exploit any part of the services or the contents of the website or to use the service or to access it or the data of any of the site's users without our written permission.

▪ The titles used in this agreement are included as examples only and are not limited to or affected by these terms.


Along with the other restrictions we have reviewed in the terms of use, you are unpermitted to use the website or any of its contents:

1. Use the site for illegal purposes,

2. To instigate others to do or participate in any illegal actions.

3. Violate any international, federal, regional, or local laws or rules.

4. Infringe our intellectual property rights or the intellectual property rights of others.

5. To harass, maltreat, insult, abuse, defame, underestimate someone, threaten or discriminate according to gender, religion, ethnicity, sect, age, nationality, or disability.

6. Dissemination of false or misleading information.

7. To remove or convert viruses or any other type of malware that can be used in any way to affect our main site or other linked sites, or even the Internet in general.

8. To collect or track the personal information of others.

9. Send malicious e-mails or catche or steal other customers' information on the site and to refer them to another site or social engineering or to crawl the network or to steal information from the site.

10. For any immoral purposes.

11. To interfere in or around any of the security features of the website or any of the linked sites, or other sites or the Internet in general.

Therefore, we reserve the right to terminate the use of the Site or any related sites if you violate any of the foregoing contraindications.

Privacy Policy

We are aware of our responsibility to protect your personal information and we take this matter very seriously. We believe that your personal information is one of our most important resources. We store the processing of your personal information through our servers located in the city of Riyadh and it is protected by high-tech security hardware and software. We also use a third party to verify and endorse the privacy principles of our website, including services. If you object to our system of processing your personal information by transfer or use by any means, please send your request to or you can avoid using the website services.

Compensation for damages

You agree to indemnify and defend Danat Al-Afyah Trading Establishment and any of our main or subsidiary offices, affiliates, partners, employees, directors, agents, infringers, licensors to us, our service providers, sub-contractors, suppliers, or trainees, and protect them from any lawsuits, including Lawyers' fees or any claims by other parties based on your breach of these Terms of Service or the documents that you have incorporated as references, or because of your violation of any laws or rights of other parties.

Registration - my personal account

The registration process includes the information (your personal information) that you provide to us to complete your transactions and also to contact you. You must accept the principle of using and updating your personal information in order to deal with the registration process and control the confidentiality of your identity during the follow-up process to deliver the purchase order and pay electronically (online) . The information that you provide during the registration process is protected data according to the terms of the privacy protection described previously. Your personal information forms part of your record of your dealings with our services. If you use our website, you will be responsible for maintaining the confidentiality of your personal account and password, in addition to preventing access to your personal computer. You thus bear responsibility for all transactions that are executed through your personal account using password. The website does not bear any liability to anyone for any loss or damage that may arise due to your failure to protect your password or any other information related to your personal account. If you suspect that there are suspicious transactions in your personal account, please notify us by contacting us immediately through any means (contact us).


By agreeing to use the site and our e-services, you agree to receive our e-mail in all its forms through e-mail, periodicals, notices or alerts posted on the website. Accordingly, you implicitly agree that all e-transactions received from us are legally binding and treat the transaction of the written transactions.

You may cancel receiving such messages by clicking the "No Promotional Messages" option at the bottom of promotions and advertising.

We have the right to monitor, record and save any telephone call, e-mail or any other form of electronic communication with you for training purposes in order to verify the advice and observations directed to us and to improve and develop the quality of service provided to our customers.

Modifications of the User Agreement and the Site's operating mechanism:

You are aware and agree that the site will notify you of any modification to the User Agreement, and by virtue of such modifications, your obligations may be multiplied by any modifications to the Terms of Use.

The customer acknowledges and agrees that the website, in its sole discretion and without bearing any liability, shall make any fundamental or secondary-amendments to this agreement without requiring and further approval from you, at any time and with immediate effect, but you will be notified of such modifications by posting an advertisement on the site.

It is known to the customer that the site is not an auction or a bank and does not provide similar services. It is a website through which the goods and products of Danat Al-Afyah Trading Establishment and related groups are sold in the Kingdom of Saudi Arabia.

Service and price adjustments

We reserve the right to change the prices of our products at any time without prior notice.

We reserve the right to modify or discontinue the service at any time (or any part of the content of the site) without prior notice and at any time we deem fit.

We will not be liable to you or to any third party for any changes, price changes, suspension or termination of the Service

All product and service prices do not include VAT - unless otherwise noted in certain cases.

Products or services

Some products or services may be available exclusively online through our website. These products or services may be in limited quantities and may not be returned or replaced except in accordance with our refund policy.

We have done our best to display our product images and colors on the site with great accuracy to appear exactly as they appear in our stores, but we cannot guarantee that your computer screen or mobile phone will display any color with the required accuracy and resolution.

Take in consideration that the image or shape of the product may, in fact, differ from what is on the site, as a result of the changes made by the manufacturers or producers on their products from time to time, which may apply to the description of the products as well.

We reserve the right, without obligation, to limit the sales of our products or services to any person or geographic area, as we will use this right according to the situation. We also reserve the right to limit the quantities of any products or services we provide, and all product specifications and prices can be changed at any time without prior notice as we see fit. We reserve the right to discontinue any product at any time, and no offers for any valid product or service will be discontinued.

We cannot guarantee that the quality of any of our products, services, information or other goods you buy from us will meet your expectations or correction of any errors in our services.

Products and Evaluation of Customers:

The customers who have evaluated the products or service provides Danat Al-Afyah Trading Establishment all rights and authority to republish their assessments in the flyers, marketing means or on the website without the prior consent of the customer's consent based on their consent to provide the required evaluation.

Shopping cart

We reserve the right to determine the number of items selected per person, per family, or per order in our Shopping Cart.

The ordering system applies to the materials ordered from the same account or credit card as well as of the orders using the same shipping address or billing address. We will send an alert to the customer if the material identification system has been applied to his / her account.

The accuracy of account statements and account information

We have the right to reject any purchase orders received from the customer upon sole discretion. We may determine or cancel the quantities sold to each person, family or purchase order. These restrictions may include purchase orders made by or under the same customer's account or credit card itself and or purchase orders using the same statement of account and / or the addressee's address. If we change or cancel a purchase order, we may try to inform you by contacting you by email, the address of the statement of account, or the phone number we obtained when you applied. We also reserve the right to identify or block orders which, in our judgment, appear to have been placed by traders or who resell our products or distributors.

You agree to provide us with up-to-date, complete and accurate information about the purchase order and account whenever you want to buy anything from our store, and also agree to update your account information and other information as it changes, including your email address, credit card number, and expiry dates, so that we can complete your transactions on the site and communicate with you as when needed.

For more details, please refer to the "Return and Replacement Policy".

Optional tools

We may provide you with access to tools provided by third parties that are not subject to our control or supervision.

You acknowledge and agree that we have provided you with the ability to access these tools "as is" and "provided to us" without warranty, offers or condition of any kind and without any follow-up. We are not responsible for any or all of your use of such optional third party tools.

You are responsible for using any of these optional tools provided on our entire site, and you must ensure that you understand and agree to the terms of any of the site's tools provided by third parties.

In the future, we may also offer new services and / or features through the website (including the launch of new tools or resources), and these new features and / or services will also be subject to the same terms of use.

Delivery information

The shipment date depends on your purchase order, city and payment method. Please note that reservations requests are not included in the standard shipment time as summarized herein below.

Delivery will be within a maximum of 10 business days depending on the ordered items and their quantities.

Delivery time is approximate and not guaranteed. For reviewing the estimated delivery date and time, please refer to the product page. The product page will be updated regularly based on the latest information.

Delivery also depends on the acceptance of the customer and setting the date of delivery with the company's team, other companies that will deliver or shipping team. In the event that the customer cannot be contacted on time, the shipment will be delayed without any responsibility for Danat Al-Afyah Trading Establishment.

Please note that purchase orders for customers whose place of residence is not specified in the list of cities and districts at the shipping address may be canceled automatically by Danat Al-Afyah Trading Establishment.

If you order large and small products from our website, the products may be delivered to the specified location but may be received in different shipments and different timing.


The website offers the possibility of buying the products or services online and payment of the required amount via the internet according to the shipping and delivery service available in Saudi Arabia. All cash transfers and payments including financial licenses and benefits must be in Saudi Riyal or Equivalent currencies.

Our payment system includes several methods/forms of payment methods:

For payments: We accept credit cards, debit cards, cash or pay through my profit points.

For online payments: We accept payment through credit cards issued by Saudi banks only through the portal of our banking service provider or payment of profit points.

In the case of online payment, the customer will receive a notice on the screen once the payment is accepted. We do not accept any liability if the payment is declined or canceled by the credit card provider for any reason. You should check with the bank that provided the credit card service for the reason for the rejection.

We do not store your credit card information on the website. All information and details that you enter through the electronic payment gateway are encrypted for security protection purposes, and correspondence is also encrypted to and from the service provider's location.

We do not provide any payment information made through the website to any other companies or individual entities unless it has been requested by a legal authority. This information is processed by our payment officer.

You must ensure that the information relating to your credit card that you use to pay for electronic services is correct, valid and accurate, and you must use the credit card legally assigned to you. Your personal information will not be used or shared by e-services with any third party, except for verifying the accuracy of the information and to ensure that they are not false, or when required by law or upon request of the court. The online service is not be liable in any way for credit card fraud. You will be charged with all use of counterfeit credit cards and will be fully responsible for proving otherwise.

If we are unable to provide the order or part thereof, we will notify you directly. All or part of the amount paid by the credit card you used to pay the order amount will be refunded accordingly.

Your use of our online payment service is an implicit acceptance of your compliance with these terms. If you do not agree to any of these terms, please do not use this service.

Links of other Parties

Some of the content, products, and services provided through our main service may contain certain materials from third parties.

Other third parties links may lead you to other websites out of our control and responsibility. Therefore, we will not be responsible for checking or evaluating the content or accuracy of the information of such sites. We do not guarantee or assume any legal or moral liability for any material or location of third parties; other materials, products or services provided by those parties.

We are not responsible for any damage or losses related to the purchase or use of any goods, services, sources, contents or other transactions with the websites of such parties. Please carefully review the practices and policies of other parties and ensure that you understand them well before engaging in any transactions, and any complaints, claims, concerns or questions relating to third party products will be transferred to those parties.

Users' Comments, Feedbacks, and Posts

If you send us, at our request, any entries (input for contests, for example), or without a request from us, such as sending us creative ideas, suggestions, offers, plans or other materials, whether via the Internet, Normal or otherwise, we do not adhere to the modification, copying, distribution, distribution or translation of those comments you send to us or otherwise use. We are also not obliged to:

1. Maintain the confidentiality of any such comments

2. Payment of any compensation for such comments

3. Reply to any of these comments.

We may monitor, modify, or delete, without being obliged to do so, any content that we believe to be unlawful, abusive, threatening, defamatory, pornographic, objectionable, infringing any intellectual property rights of any party, or that violates our Terms of Service.

You agree that all your comments do not infringe the rights of any third party, including intellectual property, trademarks, privacy, personal or other personal rights and property. You agree that your comments will not contain any material that is offensive, illegal, abusive or defamatory, or contains computer viruses or other malicious software that affects our systems and related sites. It also does not allow you to use fake e-mail, impersonate another person, misleading us or any of the other parties so that we do not know the source of any of your comments. You are solely responsible for any comments you submit and their accuracy, as we do not accept any legal liability or accountability for any of the comments posted by third parties.

Order Cancelling:

Order Canceling by Danat Al-Afyah Trading Establishment: We reserve the right to cancel the order for any of the following reasons:

1. Rejection / non-acceptance of the payment process

2. The payment through SADAD system is delayed for more than 12 hours by the customer.

3. If the delivery address given by the customer or the contact information is not correct or because the customer cannot be reached.

Danat Al-Afya is committed to providing the best possible customer service and therefore any wholesales exceeding one carton of the same category to one customer reserves the right to cancel the order according to the directions of the administration.

Order cancelling by the Customer: To continue with the order cancellation process, you must contact us first. You can cancel your order for any of the following reasons:

If the order is not delivered or shipped to you. If the order is canceled after shipment or dispatch of the order, the customer will be charged a cancellation fee. We reserve the absolute right to match the time when your order was shipped with the time you submitted the cancellation request.

We cannot provide/deliver the required product/service within a reasonable period of 7 days from the day the order is confirmed.

Return, Replacement, and Refund

If the product is defective, you may request a "Return the Payments / Product" to Danat Al-Afyah Trading Establishment within 3 days of receiving the product.


In accordance with hygiene and public health laws & regulations, we do not accept to return the health and beauty products (razors, hair removal appliances, oral and dental care appliances, etc.), and they are not replaceable or refundable unless there is a manufacturer defect within (3) Days.

Items that must be stored below 24 ° C or refrigerated shall not be returned or replaced.

Items that should be kept at a constant temperature, such as milk and baby foods, should not be returned or replaced in accordance with the instructions of the Ministry of Health.

The products dispensed by medical insurance cannot be returned or replaced.

If the product is returned for product defect reason by the manufacturer or as a result of damage during the delivery of the product or for delivery of the incorrect product, no additional charges will be charged for the shipping service or bank transfer fees. If the product is returned for other reasons, (customer need to change the product or change of the customer's desire in general), shipping charges or bank transfer charges will be charged to the customer.

When preparing for the return of the product, the product must be in its original state with all accessories and an accompanying instruction manual. We do not accept the return of products containing scratches or damages as a result of misuse or failure for using inappropriate voltage. We reserve the right to accept returning the products that do not meet the above criteria.

Errors, Inaccuracies, and Omissions:

We may publish in our site from time to time, information that may contain misspellings, inaccuracies, or omissions, in relation to the product specifications, prices, offers, shipping costs, transit period, and availability of the product. We reserve the right to amend any errors, inaccuracies or omissions by changing, updating, or canceling purchase orders if any information on our site or any of the related sites is inaccurate at any time without prior notice (even after you send Purchase orders).

We assume no responsibility for updating, correcting or clarifying the information on our website or any of its related sites, including pricing information, other than those required by law. Any updates or modifications posted on the site or any related sites should not be taken as an indication that all information on the site or any of its related sites has been modified or updated.

Warranty, Maintenance, and Repair

The warranty shall be only for the medical equipment according to the agent's warranty only.


If any of the Terms of Service are found to be invalid or void, the valid terms and conditions will remain in effect to the maximum extent provided by the law, and the invalid terms will be removed from the Terms of Use without affecting the validity of any of other terms conditions.

Exemption from guarantees, and determination of liability

We do not guarantee or confirm that your use of the service will not be interrupted or it will be appropriate, safe, or error-free.

We do not guarantee that the results you may obtain from the use of the service are accurate or reliable.

You agree that we may, from time to time, discontinue the service for certain times or cancel the service at any time without prior notice.

You agree that you assume the responsibility of using the services or the inability to use it. All products and services provided to you through our website (other than those we specify) have been provided to you "as they are" and "available to us" for use without any implied or express warranties or guarantees of any kind including but not limited to any implied warranties or conditions for the possibility of sale, quality or suitability for a particular purpose, durability, title deeds or infringement to any applicable laws and regulations.

Danat Al-Afyah Trading Establishment and its affiliates, directors, employees, affiliates, agents, undertakers, trainees, suppliers, service providers or licensors shall not be liable for any incidental, punitive, special or consequential damages of any injury, loss, claim, or any direct or indirect damage of any kind, including loss of profits, proceeds, savings, data, replacement costs or similar, whether based on contract or by mistake (including negligence), specific liability or otherwise, arising from your use of any of the products you obtain through the services, or any claims in connection with any use of the service or any of the products, including, but not limited to, any error or omission in any content of the site, or any loss or damage of any kind resulting from the use of the service or any of the published, transmitted or other content (s) that are made available through the service, if any. Since some states or jurisdictions do not recognize our limited liability for incidental or consequential losses, our liability in these states or jurisdictions will be limited to the maximum limit allowable by law.


If any of these Terms of Service are found to be invalid or void, the valid terms and conditions will remain in effect to the maximum extent provided by the law, and the terms which are no longer valid or void will be removed from the terms of use without affecting the validity of the other terms and conditions.

Termination of service

The obligations of the responsibilities of all parties prior to the termination of the agreement shall remain in force until the termination of this agreement.

All Terms of Service will remain in force until they are terminated by you or us. You may terminate the agreement by notifying us that you no longer interested to use our Services or when you cease to use our website.

If we believe or suspect that you will be unable that to satisfy any of the terms of use, we may terminate this agreement at any time without prior notice and you will remain liable for all amounts due from you up to the date of termination of the agreement as we may prevent you from using all or part of the website.

Entire agreement

Our failure to apply any right or provision of these Terms of Service does not constitute a waiver from our part.

The Terms of Service and any policies or operating rules published by us on this site or in relation to the service constitute the entire agreement and full understanding concluded between you and us governing your use of the service, which supersedes any prior or previous written or verbal agreements, proposals or contacts between you and us (including but limited to any conditions set forth before the Terms of Services).

Any ambiguities or confusion in the interpretation of these Terms of Service shall not be construed by the party writing them.

Regulating Law

All terms of service and any separate agreements relating to the provision of services to you, are subject to and construed in accordance with the laws in force in the Kingdom of Saudi Arabia. Any dispute or conflict arising out shall be settled by arbitration.

These terms are used without affecting the validity of any of the other conditions.

Amendment of the Terms and Conditions

Danat Al-Afya Trading Establishment or its affiliated groups have the right to modify the terms and conditions of the website at any time without notice or prior notice to the customer. You may access the latest version of the Terms and Conditions at any time on the website. If you do not accept the terms and conditions, you must stop using this service. If you continue to use this service, you implicitly agree to be bound by the modified terms and conditions of use of this site.

Contact us

If you have any questions about our Privacy Policy, you can contact us through our email:

Privacy Policy

Overall Policy – Privacy Policy

● When and what Information Do We Require?

The Company requires the customer-related information when joins, subscribe to newsletter or fill any application to the Company's website. The Company's website may be visited by anonymous person. However, information such as name, email, address and phone number should be entered when placing an order or subscribing to the site.

● What is our need for your information?

We may use any of the information that we request from the customer for the following purposes:

Customize customer experiences (customer information helps the organization better respond to their individual needs).

Improving the institution’s website (the organization always strives to improve the offers on its website based on the information and feedback it receives from customers).

Improving customer service (customer information helps the institution respond more effectively to customer requests and support).

Sending e-mails periodically (the institution can use the e-mail address that the customer provides to us to send information and responses to inquiries and / or other requests or questions to the customer).

● How do we protect your information?

The institution is committed to implementing a set of security measures that contribute to maintaining the integrity of the customer's personal information upon entering the site, registering and reviewing it.

● Does the institution disclose customer information to others?

The Company is committed not to sell, trade, or transfer any personal information of the customer to others. Except for the trusted parties that contribute to the operation of the organization's website on the Internet, managing the business of the Company, or that provides services to the customer, provided these parties commit to the confidentiality of the information. The institution may disclose the customer’s information when necessary, in accordance with the law and in support of the institution’s policies, protect its rights , others, property and security. However, the Company may provide non-personal information about anonymous visitors to the Company's website to other parties for the purpose of marketing and advertising or other uses.

Facebook Platform Terms 4.b collects your name and email address when you log in using the Facebook app. uses the collected information to allow you to login to the website.

How to request  deletion of user data

The user has the full right to request the deletion of his/her data at any time. To request the deletion of your data, please email us at and we will remove your data.

Privacy Policy

The privacy policy applies to the information obtained from the Company’s website only, otherwise the privacy policy does not apply.

Terms and Provisions

Please visit the terms and provisions section to view the terms of use, the disclaimer of liability and the restriction of the obligations that apply when using the Company's website.

Customer Approval

By using the Company’s website, the customer agrees to the Company’s privacy policy.

A NUTRI Program

We are pleased to introduce a NUTRI program that allows users to enjoy additional options and services exclusively for advice service providers. All you have to do is fill out the form, and then enjoy our participation in serving the users with a categorical commitment not to promote a specific brand and not to promote the site for the purpose of obtaining prizes and gifts. The obligation only to provide advice to those looking for it and looking to obtain it.

The NUTRI program allows you to exchange the points that you collect through your purchases or advice for gifts and prizes. Prizes vary according to the amount you have in your balance. If you are not a member of a NUTRI program, all you have to do is register via our website.

The points' calculation mechanism is as follows:

One NUTRI for every 40 riyals of total user purchases, or as a resulted purchase of the advice provided by you.

In addition, all items available on the site are available for the purpose of redeeming points.

NUTRI program services:

Prizes and gifts.

You can redeem your points for free purchases via our website.

Home delivery service

● What does home delivery service mean?

This service enables the customer to buy products from the online store and then enter the shipping address and choose the payment method that suits him (online upon receipt, or with NUTRI program points) and the order will be delivered to the shipping address.

● Can someone else receive my order?

Another person may receive your order, but the driver is not responsible for it.

● Why was my order canceled?

The order is canceled for one or more of the following reasons:

● Due to technical failure

● In the event of online payment, the order will be canceled after the lapse of 7 days from the date of creating the order and not receiving it, as in the case of payment on receipt, the order will be canceled after 3 days.

● You have canceled the order yourself.

● An error in pricing or describing a product.

● An error in the payment process.

● Why haven't I received all of the products that I ordered?

If you have reviewed your order and are sure that you have ordered all the products you want to buy, but there are still some missing products, you can contact the Customer Service to help you.

● My experience was bad, what should I do?

If you would like to provide any feedback on your shopping experience please do not hesitate to contact Customer Service.

● What are the payment methods that I can use?

Payment can be made on the Internet using one of the available payment methods, or in cash upon receiving the order, or by paying using NUTRI points.

● Will the amount paid by credit card be returned after returning the products?

In the event that the user requests to cancel the transaction before receiving the goods, the amount will be returned to your credit card account at the bank within 14 business days.

● In the case of payment upon receipt, is it possible to get the money back if I want to return the goods after purchase?

Yes, the goods can be returned or replaced according to the terms and conditions.

Return policy

● What do I do if I receive items that do not match my order?

If the product is different to your request, it will be replaced or refunded within 3 days from the date of purchase.

Can I return all items?

In order to ensure the safety of all customers, we do not accept to return food stuffs, milk and cosmetics except in the event of an error or problem with the product.

● What is our Return Policy?

You can return or exchange what you have purchased according to the following conditions:

Within 3 days from the date of purchase to complete the product return or exchange process, with the necessity that the product be in its original condition.

Cases in which we do not accept the product return or exchange:

If the barcode is removed or scanned.

If the product is not kept or stored properly (according to the instructions on the product).

Non-compliance with storing products that require preservation at special temperatures, such as cosmetics that must be kept in the refrigerator.

Items that must be stored in the refrigerator or items that must be kept at a constant temperature, such as medicinal food, milk, baby milk and food, are not returned or replaced for the sake of your health based on the instructions of the Ministry of Health.

● What should I do if I no longer need the product that I purchased through the website?

You must contact Customer Service to cancel the order within 24 hours of completing the purchase.

● How can I contact customer service?

You can contact Customer Service via e-mail at any time to or through the contact form on the “Contact page”.